Particular conditions · Pre-sale and after-sales

The binding version of these conditions is the Spanish one. This English text is provided for convenience.

1. Purpose

These Particular Conditions govern the functionalities and specific rules applicable to the use of ALIVIO for managing pre-sale, pre-handover, handover and after-sales processes of real estate assets. They complement the General SaaS Service Terms of ALIVIO and apply when the Client contracts any of these services or modules. In the event of conflict between these Particular Conditions and the General Terms, these Particular Conditions prevail with respect to the matters specifically regulated in them.

2. Purpose of the service

ALIVIO allows the centralisation, documentation and monitoring of processes related to the review and handover of properties and the subsequent management of issues. Depending on the contracted functionalities, the Platform may be used to: register buildings, dwellings, premises, elements and common areas; carry out pre-handover reviews; document the condition of properties; record photographs, observations and defects; create and manage issues; assign issues to suppliers; monitor actions; record visits and interventions; add work orders and other documents; obtain signatures; record sign-offs; generate reports; and keep a history of the actions taken.

The Platform is a tool for management, coordination, documentation and traceability. Using ALIVIO does not replace the legal or contractual obligations of the developer, builder, owner, supplier, technician or other participants.

3. Modes of use

3.1. Pre-sale and pre-handover

The Platform may be used during processes prior to the handover of a property to document its condition, carry out reviews, record defects and monitor their correction. Reviews may be carried out, depending on the contracted service, by ALIVIO staff, technicians designated by the Client or authorised third parties.

3.2. Handover

Where the contracted service so provides, ALIVIO may be used as a support tool for the property handover process, allowing documentation, issues, photographs, observations and signatures related to that process to be recorded.

3.3. After-sales

After handover, the Platform may be used to record, assess, manage, assign, document and close issues reported by authorised users.

4. Roles

A. Administrator. Has access to the administration functions ALIVIO has enabled, being able to manage users, projects, assets, permissions, issues and other elements necessary for administering the service.

B. Manager/Technician. The profile responsible for operationally managing assigned issues and actions. Depending on permissions, may: review issues; complete or modify their information; classify them; validate their processing; declare them not applicable within the management flow; assign them to suppliers; request actions; review documentation; carry out visits; add photographs and reports; change statuses; validate actions taken; and manage their closure.

C. Owner. Where enabled, may access the information for their property and carry out the actions permitted by the project configuration, such as reporting issues; adding photographs or documentation; checking their status; receiving communications; providing additional information; viewing the relevant actions; signing where appropriate; and expressing sign-off in the enabled processes.

D. Supplier. Accesses only the issues, orders or actions assigned to them. Depending on the enabled functionalities, may consult the information necessary to carry out the action; add comments; provide photographs; submit documentation; provide quotes; record visits and interventions; report the completion of works; and add work orders or signed documents. The supplier may not use information obtained through ALIVIO for any purpose other than the assigned action.

5. Creation of issues

Issues may be created by the profiles authorised to do so. Creation may include, among other data: affected property or element; description; photographs; documentation; trade or category; observations; date; and other information necessary for management. The user reporting an issue must endeavour to provide sufficient, objective information related to the problem reported. Creating an issue does not automatically imply acknowledgement of a defect, its cause, its warranty coverage or liability of any participant.

6. Issue statuses

The Platform may use the following main statuses:

6.1. UNDER EVALUATION

An issue is UNDER EVALUATION when it has been recorded and is pending review by the Manager/Technician or Administrator. This status means only that the issue has been received and is pending analysis. It does not imply acknowledgement of applicability, warranty or liability.

6.2. OPEN

An issue moves to OPEN when the Manager/Technician or Administrator considers there is sufficient information to begin processing it. Moving to OPEN allows the management flow to continue, including, where applicable, its assignment, request for action or request for a quote. It is operational and management in nature and does not, in itself, constitute legal acknowledgement of liability, warranty coverage or definitive acceptance of the reported defect.

6.3. NOT APPLICABLE

The Manager/Technician or Administrator may classify an issue as NOT APPLICABLE when they consider it should not continue in the relevant after-sales flow. This status change requires a reason or explanation. The Platform keeps traceability of the change and, where appropriate, allows it to be communicated to the user who recorded the issue. It is a management decision within ALIVIO and does not prevent the parties from exercising the rights available to them outside the Platform.

6.4. RESOLVED

An issue may move to RESOLVED when the relevant action has been recorded or the Manager/Technician or Administrator determines that the necessary management has ended. There may be different resolution modes:

• RESOLVED – No signature: the completion of the action is recorded without a signature from the recipient user.
• RESOLVED – Signature in Platform: the action includes a signature obtained through ALIVIO’s functionalities.
• RESOLVED – Signature by document: a work order, record or other document signed outside ALIVIO is added.

RESOLVED reflects the operational completion of the recorded action, but does not necessarily imply the owner’s sign-off nor does it in itself determine the legal liabilities of the participants.

6.5. SIGNED OFF (CONFORME)

Where enabled, a RESOLVED issue may move to SIGNED OFF when the entitled user validates the action taken. Depending on the project configuration, sign-off may be given by the user who created the issue; another duly authorised user with the same role; the Owner; the Manager/Technician; or the Administrator. The sign-off is associated with the user who gives it and the corresponding date. It means that, for the purposes of the monitoring carried out through ALIVIO, the action may be considered complete. Unless expressly stated otherwise, it does not constitute a general waiver of rights, actions or warranties regarding different defects, hidden defects, recurrences or matters not covered by the specific action signed off.

7. Reopening of issues

Where an issue previously resolved or signed off recurs or is insufficiently solved, the existing issue may be reopened, where the configuration allows; or a new issue linked to the previous one may be created. The Platform keeps, where technically possible, the relationship between both actions to maintain the traceability of the history. Reopening does not in itself imply acknowledgement of liability.

8. Assignment to suppliers

Issues may be assigned to authorised suppliers or professionals. The assignment allows the supplier to access only the information necessary to carry out the relevant action. The assignment recorded in ALIVIO is an operational instruction within the management flow. Where the supplier was contracted directly by the Client or another participant, the assignment does not make ALIVIO a party to the contract between them.

9. Visits and interventions

Where a supplier or technician carries out a visit or intervention, they may record it in the Platform, including date; user; action taken; photographs; observations; materials; documentation; result; next action needed; and signature, where appropriate. The existence of an intervention record evidences that the action was reported or documented in ALIVIO, without the Platform automatically certifying its correct technical execution.

10. Quotes

Where enabled, suppliers may submit quotes associated with an issue. Authorised profiles may review them; request clarifications; accept them; reject them; or request a new proposal or counter-offer. Adding a quote to the Platform does not imply its acceptance; it is only considered accepted when a user with sufficient authority expressly performs the corresponding action. Using ALIVIO to transmit an acceptance does not alter the contractual relationship between whoever commissions the work and the supplier who performs it.

11. Photographs

Photographs added to ALIVIO have as their main purpose to document the condition of the property; the existence of an issue; its evolution; an action; or the result of the works. Users must limit photographs to what is necessary for the purpose of the service. Where people, private documentation or other elements unrelated to the action appear, their inclusion must be avoided where reasonably possible.

12. Signatures

ALIVIO may allow signing directly in the Platform; adding signed documents; recording electronic sign-offs; or other authentication mechanisms. Each signature is associated, where technically possible, with the user, issue, action, date and corresponding document. A signature must be interpreted according to the specific content shown to the user at the time of signing. A signature associated with an action does not automatically imply a waiver of rights or warranties other than the specific action documented.

13. Historical information

The Platform may keep a history of issues; photographs; statuses; visits; interventions; suppliers; quotes; documents; signatures; sign-offs; comments; and participating users. Its purpose is to maintain the technical and operational traceability of the property and the service provided.

14. Modification and deletion of information

To preserve traceability, certain actions may be blocked or limited once closed. Users may only modify or delete information within the permissions of their role. Where it is necessary to rectify already-closed information, ALIVIO may use modification, rectification or archiving mechanisms that keep a record of the previous entry. Where technically possible, archiving is prioritised over the permanent deletion of records related to issues and actions.

15. Reports

The Platform may generate reports using the information recorded by users, which may include photographs, issues, statuses, actions, dates, suppliers and other available information. Unless expressly identified as a professional technical report and contracted as such, a report generated automatically by ALIVIO is a structured compilation of the information existing in the Platform and not a certification, appraisal or technical opinion.

16. ALIVIO professional services

The Client may additionally contract professional services provided or coordinated by ALIVIO, including visits; dwelling reviews; inspections; after-sales coordination; supplier monitoring; report preparation; handover assistance; or technical support. The scope, price, number of visits, deadlines and deliverables are those set out in the relevant commercial proposal. The existence of such services does not automatically extend ALIVIO’s obligations beyond the expressly contracted scope.

17. Supplier actions

Suppliers are responsible for the correct execution of the works they carry out and for compliance with the legal and professional obligations applicable to them. Where ALIVIO merely coordinates or records an action carried out by a supplier contracted by another participant, it does not assume the liability of the material performer of the work.

18. Communications through the Platform

Communications made within ALIVIO may be linked to the relevant issue, property or action. Users must use these channels exclusively for professional communications related to the service. Recorded communications may form part of the property’s history.

19. Notifications

ALIVIO may generate notifications relating to status changes, assignments, requests, quotes, actions, signatures or other events. Notifications are an auxiliary communication mechanism. Failure to read a notification does not automatically modify the parties’ rights or obligations unless such effect has been expressly attributed contractually.

20. Responsibility for decisions

Decisions regarding acceptance or rejection of issues; warranty coverage; contracting suppliers; acceptance of quotes; execution of works; acceptance of technical solutions; and definitive closure of claims correspond to the Client or the participant legally or contractually competent for them. ALIVIO only makes these decisions where a professional service including such power has been expressly contracted and within the limits set out in the relevant proposal.

21. Protection of information

All Authorised Users must use the information they access exclusively for their assigned functions. In particular, it is prohibited to use owners’ data; phone numbers; emails; addresses; photographs of dwellings; documentation; quotes; technical information; supplier data; or any other information obtained through ALIVIO for private or commercial purposes unrelated to the project. This obligation is developed specifically in the Conditions of Use for Authorised Users.

22. End of the project

On completion of the service or project, accesses may be disabled. The Client may use the information export or handover mechanisms provided in its contract. Termination of access does not authorise former Authorised Users to retain or use information obtained through ALIVIO for purposes other than those legally applicable.

23. Relationship with the General Terms

In anything not expressly provided for in these Particular Conditions, the General SaaS Service Terms of ALIVIO apply.

ALIVIO Asset Management, S.L. · Address: [pending] · NIF: [pending] · Email: hola@alivioasset.com · Version: August 2026.